Refund policy

Returns & Refunds Policy
FloX Interactive Cushion

7-day cooling-off (South African online purchases)
Under the Electronic Communications and Transactions Act, you may cancel your purchase within 7 days of delivery, no reason needed. The cushion must be unused, uninflated, and in its original packaging. Contact us first, then courier it back. Return courier cost for change-of-mind returns is for your account.

We refund the full product price to your original payment method within 5 business days of receiving the return.

European Union: 14-day cooling-off
If your order is shipped into the European Union, you have the right to cancel or return it within 14 days of delivery, for any reason, without justification. The same condition requirements apply: unused, uninflated, and in its original packaging.

Please note, hygiene
Because FloX is a personal-use seating product, we cannot accept change-of-mind returns on cushions that have been unsealed, inflated, or used. This does not affect your rights if the product is defective (see below).

Defective or damaged: 6-month warranty
Under the Consumer Protection Act, if your FloX cushion has a genuine manufacturing defect, for example it leaks or fails during normal, intended use, within 6 months of purchase, we will replace it or refund you in full, your choice, and we cover the courier costs.

This warranty does not cover damage caused by misuse, including overinflating the cushion beyond the level shown in the instructions, leaving it in direct sun, a hot car, or near a heat source where it can melt, standing, jumping, or kneeling on it, using a sharp object near the cushion that causes a puncture or cut, continuing to use it after damage has already occurred, or general wear and tear from extended use.

Email us a photo of the problem and your order number, and we'll assess whether it's a manufacturing defect or damage from misuse. In genuine defect cases, we can usually ship a replacement without needing the faulty unit back.

How to start a return
Email info@floxcushion.co.za with your order number and reason. We'll reply within 1 business day with return instructions. Returns must be sent to 331 Gazania Drive, Boschenmeer Estate, Paarl, 7646, South Africa. Returns are handled via The Courier Guy.

Refunds
All refunds are processed via PayPal to the payment method you used. We issue the refund within 5 business days of receiving your return. From there, PayPal's own timing depends on how you paid, same-day if funded by your PayPal balance, up to 5 business days for a linked bank account, and up to 30 days for a debit or credit card, depending on your card issuer.

International orders (outside the EU)
The same terms apply, but return shipping for international change-of-mind returns is always for the customer's account.